Vision
EARNEST INSURANCE to evolve into a renowned provider for total quality risk management & insurance solutions.
Mission
To develop Earnest Insurance as a leading provider of quality insurance products and risk services. Our priority is to satisfy present and future customers through:
Value for money
Fair dealing
High quality service
Subject to this we aim to grow as vigorously as possible.
The AGCC countries are probably facing the biggest challenges of their recent times. Our challenge in these highly competitive times is to ensure we deliver full value to our customers and deliver a high standard of quality service.
In addition to deregulation in the AGCC countries, new legislation and changes in financial markets are all bringing new opportunities. Our experience makes us well placed to respond by introducing & developing & supplying appropriate products.
Core Values
EARNEST INSURANCE shall at all times be known for
- Integrity
- Transparency
- Customer Orientation
- Concern for others
- Dependability
- Responsiveness
Integrity
Integrity to us means not only being honest but also adhering to the highest standards of business ethics. We will conduct all our relationships, internally and externally, in a way that earns trust and respect.
Transparency
Good working relationships are founded on openness as well as trust.
We believe in an open style of leadership which encourages two-way communications and shares the issues and the thinking behind decisions.
This makes it especially important for each of us to think through the consequences of our decisions and actions on others.
Customer Orientation
Understanding and satisfying customers’ needs are essential to our success.
The most important task for each of us is to meet and even exceed customers’ expectations. A little extra effort and enthusiasm make all the difference between a satisfied customer and a delighted one.
Responsiveness
The hallmark of our service is rapid and accurate response.
To achieve this from day to day each of us is able to exercise judgment and take decisions in our own area.
We also recognise that to remain responsive in the long term we must be flexible and adaptable to the needs of our customers and to developments in our markets.
Dependability
The basis of our business is trust. Our customers rely on us to be there when called upon and to honour our promises.
We are therefore committed to being trustworthy and to remaining financially sound, stable and secure.
Concern for others
Concern for others is fundamental to the way we work. It is the basis for personal commitment to satisfying customers.
Whether as giver or receiver, our concern is shown by the way we behave towards others – customers, business partners, colleagues our industry and the wider community.
